I was called same afternoon to schedule my appointment, which was less than 48 hrs later. Austin Davidson was our service tech. He was professional, on time, and knowledgeable; and the repairs were made quickly. My only suggestion to South Placer Heating & Air is, shorten your service window. We were told our tech would arrive between 8 am and 2 pm (6 hours). That is a much too wide service window. It should be no more than a 3-hour window. That aside, everything else was great!