I received 3 phone calls prior to the technician visit to keep me posted on an ETA. Jesus (tech) was absolutely outstanding. Jesus was a great listener. Jesus found the issue with our HVAC system, explained the cause and solution in layman’s terms and was sure to ask if there was anything else we needed before he concluded his visit. Very impressive all the way around.
I was called same afternoon to schedule my appointment, which was less than 48 hrs later. Austin Davidson was our service tech. He was professional, on time, and knowledgeable; and the repairs were made quickly. My only suggestion to South Placer Heating & Air is, shorten your service window. We were told our tech would arrive between 8 am and 2 pm (6 hours). That is a much too wide service window. It should be no more than a 3-hour window. That aside, everything else was great!
Our tech was very helpful and offered some preventative tips for homeowners. Some upkeep needs to be done professionally but there are things we can handle ourselves as well and he did a great job helping us with that. Highly recommended.
Jason arrived right on time, introduced himself and immediately went to work. He was efficient and polite, explaining everything he did and the results. I clearly recommend this company based on my experiences.
Just had a new A/C unit installed by Dino Warda, Matt, Daniel and Jerry. They did an awesome job and were very professional. Awesome communication and efficient. They were a great team and I appreciate the job they did! Thank you!
Ali our service tech Did great job. Explained what was wrong and what needed to be done. Scheduled appt and called half hour before that time to let me know actual arrival time. Wore little booties on his shoes and cleaned up work area. Thank you!
Communication was great about options with a home warranty claim, both for repairing and replacing. We opted to replace, and Daniel was very good about spelling out options and the process with no pressure.
The crew that came out was extremely professional and did a great job with installation and testing. Very personable and professional.
I scheduled our annual A/C maintenance check up with our home warranty company. South Placer called right away and scheduled my appointment for the following day! Kevin, our service tech, was great! He arrived on time, changed the air filter and checked the unit inside and outside the home. We did need to have a part replaced, Kevin let me know what the issue was and that it would be covered under our Home warranty, he then called the warranty company, created a work order with them, and completed the repair. Even if I didn’t have a home warranty, I would call South Placer for all my HVÅC/Heating needs.
Ali was great to work with. He arrived within the time frame given to me and not only identified the problem with our AC, but was able to fix the issue within a matter of minutes. I appreciated that he took the time to explain what went wrong and what we could do moving forward to help keep our system operating properly.
we were very pleased with the quality work we received. The technician and the company called before the tech arrivEd he was on time, friendly, assessed the problem quickly, fixed the problem and informed us of what was going on the solution. and answered our follow up questions. we recommend them for any a/c work needed. good value for money too. Thank you!
Kevin was amazing and very respectful, before arriving he called me to provide his arrival time and ask if I had any special request or instructions.
I advised him that I care for my mother who has stage 3 cancer and my 91 year old grandmother and he did not hesitate to mask up, Kevin was very respectful of my property and dedicated to making sure my unit was clean and properly working before leaving and I must say since purchasing this home in 2021 my air conditioner has never cooled down the house like this before.
Thank you
Had a great interaction with the company and service technician. Mikey did a great job of explaining things, doing what he said he was going to do, and answering any questions we had about the options he was suggesting. He was experienced and down to earth, did not have an agenda. His goal was to help us with our request. Highly recommend.
